Shipping policy
❌ Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
Orders can be canceled within 12 hours of purchase
After this period, orders are processed and cannot be canceled
If your order has already been shipped, it can no longer be canceled
However, you may still return the item after delivery in accordance with our Return & Refund Policy
📦 Shipping Method
Orders are typically shipped within 1–3 business days after processing.
We automatically select the most suitable shipping carrier based on your location to ensure the best delivery performance.
⚠️ Customers cannot choose a specific shipping carrier at checkout.
⏱️ Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
All delivery times are estimates based on real logistics data. Actual delivery may vary depending on external conditions.
UrbanSteps ships worldwide.
⚙️ Processing Time
Standard processing time: 1–3 business days
During peak seasons or high demand, processing may take slightly longer
Once processed, your order will be shipped immediately.
🌍 Estimated Shipping Times
United States / Canada
Processing: 1–3 business days
Shipping: 6–20 business days
United Kingdom
Processing: 1–3 business days
Shipping: 4–8 business days
Australia / New Zealand
Processing: 1–3 business days
Shipping: 5–10 business days
Europe
Processing: 1–3 business days
Shipping: 5–10 business days
Other Countries
Processing: 1–3 business days
Shipping: 6–15 business days
🔍 Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can track your order by:
Checking your shipping confirmation email
Using the tracking number provided
If you cannot find your tracking details, please contact us:
📩 support@urbanstepsco.com
⚠️ Important Shipping Notes
Delivery times are estimates and not guaranteed
Delays may occur due to:
Customs clearance
Shipping carrier issues
High-demand periods
Some items may be shipped from:
European showroom stock
Or direct manufacturing partners
This allows us to offer better pricing, but may result in slight variations in delivery time.
Customers are responsible for any applicable customs duties or import taxes
📩 Contact Us
If you have any questions about your order or shipping status, feel free to contact us:
📩 support@urbanstepsco.com